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我的域名是在其他eNom代理商注册的,联系不上他们了怎么办?

文章编号:29  更新时间:2009-01-23 23:02:48  浏览次数:0

随着eNom域名注册量的增多,许多问题也渐渐显露出来,最常见的是通过他人注册,而对方没有独立的eNom域名管理网站或网站已经关闭,自己仅能凭域名密码管理域名,无法对域名­续费、转移等操作。遇到这种情况该如何处理呢?以下是eNom官方提供的解决办法。

 

方法一:(推荐使用该方法)

注册个账户(要用真实信息填写),然后登录进去后,点Help -> Support Center -> Submit A Ticket里提交个问题,就说
 
Dear eNom support,

I registered XXXXXX.com (将XXXXXX.com替换为您的域名) thru one of eNom resellers.  Now I can't reach him because he didn't reply any emails and phone calls.  I want to renew this domain.  Could you please do me a favor and get this domain back to my eNom account, so that I can renew my domains and manage them properly?  Thank you very much!

Thanks,
A customer (这里写您名字的拼音)
 
同时附上你的护照或身份证扫描图片,注意,你的域名的注册人信息要与你的身份证姓名一致。最好是提供护照扫描件,因为护照上是有英文的,方便eNom客服阅读,如果您没有护照,那就提供身份证扫描件吧。

 

方法二: 

到eNom客服网址,填写您的域名注册人的姓名和信箱(即WHOIS信息中的注册人姓名和信箱)后,提交问题给eNom客服。范本如下:
 
Dear eNom support,

I registered XXXXXX.com (将XXXXXX.com替换为您的域名) thru one of eNom resellers.  Now I can't reach him because he didn't reply any emails.  I want to renew this domain.  Could you please unlock the domain and let me know its EPP key, so that I can transfer it to another eNom reseller?  Thank you very much!

Thanks,
A customer (这里写您名字的拼音)

最后同样需要附上你的护照或身份证扫描图片,注意,你的域名的注册人信息要与你的身份证姓名一致。

 

365体育下注网站以下 是eNom官方提供的方法的英文原文,仅供参考:

The registrant of the domain name must contact us, either by phone or through a public ticket which can be filed at . The registrant states they have not been able to reach their reseller. If it is a dispute between the reseller and the registrant, we do not become involved. However, if the reseller is not responsive or has gone out of business we refer the registrant back to the reseller and we give the reseller 48 hours to provide support.

365体育下注网站 After 48 hours, if the registrant still has not received support from the reseller then they contact us again. We will then send the user to our Customer Care department who will have the registrant create an account with us, and then we will unlock the domain and provide the EPP key to the registrant. They can then initiate a transfer into their new account, or at the registrar of their choice into their direct control.

365体育下注网站We are sorry to hear you were unable to reach your reseller. We will be able to assist you in managing your domain directly with eNom.

Please follow the steps below so that we may assist you in gaining access to your domain(s):

1. Create a free login ID at www.eNomCentral.com
2. For ownership verification purposes, please send one of the following:
---->A. Send a copy of your photo ID matching the WHOIS record for the domain
---->B. Send a receipt reflecting past payment for the domain

The above along with your domain can be faxed to 1-425-974-4791 or by attaching the documentation a Support Center ticket (help -> Support Center -> Submit A Ticket). After receiving your information, we will have any expired domains placed into your account so that you may renew them.

If your domain is not expired, we will send you the transfer key for the domain so that you may transfer the domain into your eNom account or provider of your choice.

Thank you for your time and patience in resolving this matter.

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